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[For Equipment Manufacturers and Distributors] Equipment Maintenance Outsourcing Service

[For Equipment Manufacturers and Distributors] Equipment Maintenance Outsourcing Service

Supporting equipment manufacturers and trading companies! Maintenance outsourcing services compatible with a wide variety of equipment! *Case studies available.

**High Value-Added Multi After-Service of JB Service** ■ The Need for High Value-Addition of In-House Products and Services in Companies In recent years, globalization and commoditization have progressed, making it difficult to differentiate products themselves. Therefore, many companies are expanding the response time and scope of traditional maintenance services to differentiate themselves from competitors, or utilizing IoT and AI to implement suitable deployment of maintenance personnel and parts, as well as predictive and preventive maintenance, thereby creating new business models through high value-addition of after-services. ■ JB Service addresses these customer concerns. 1. Insufficient maintenance personnel leading to lost opportunities for business expansion. 2. After-service responsibilities are handled by sales personnel, preventing focus on core business. 3. Demand for maintenance during nights and holidays, but unable to secure personnel or budget. 4. Operating a call center, but there is variability in response quality. 5. Aging and individualization of maintenance personnel's skills. 6. Lack of a nationwide system necessary for business expansion and acquiring new projects. 7. Desire to improve cost reduction and productivity through the efficiency of after-services. 8. Aim to achieve market expansion and customer retention through differentiation in after-services.

  • Other services
  • Temporary staffing business
  • CTI Support Center

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[For Medical Device Manufacturers and Distributors] Equipment Maintenance Agency Service

[For Medical Device Manufacturers and Distributors] Equipment Maintenance Agency Service

We will provide the same quality of service as always for medical device manufacturers.

The equipment maintenance outsourcing service is designed to support a wide variety of dental and medical devices. To ensure the safety of medical devices, three elements are essential: daily inspections (at medical institutions), maintenance inspections, and repairs (by medical device manufacturers). In order to use medical devices safely and securely, we provide various services tailored to our customers' challenges, based on the experience and know-how we have cultivated through years of maintenance operations. 【Features】 ■ Acquired medical device repair business at 11 locations nationwide ■ 24/7 availability ■ Rapid response from nationwide locations ■ Comprehensive security measures ■ Long-standing track record and expertise *For more details, please refer to the PDF document or feel free to contact us.

  • Other services
  • Other contract services

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24/7 Call Center Reception Service

24/7 Call Center Reception Service

Supports various industries and businesses, available only on nights and weekends! Flexible customization according to your budget and requests.

Are you having trouble with telephone support operations? Call centers play a crucial role in connecting with customers and influencing brand image, making them an important department for companies. However, there are many challenges in operating them in-house. <Handling calls outside of business hours> You want to expand business opportunities by accepting calls at night and on holidays, but you cannot secure the personnel and budget needed to establish a system in-house. <Inability to focus on core business> There are many inquiries from customers, and sales staff are working overtime to respond, making it difficult to concentrate on core business activities. <Variability in response quality> You either operate the call center directly or outsource it, but responses are inconsistent and there is a disparity in the level of answers and response times. <Labor shortage> You are hiring and training operators in-house, but they do not stay long, and you are constantly struggling with a shortage of staff. <Improving operational efficiency> Time is consumed by customer interactions and follow-up, placing a heavy burden on operators, making it difficult to shorten response times and improve efficiency. <Increasing costs> As the number of inquiries increases, overtime pay accumulates. <Business continuity> You want to continue telephone reception operations even when employees cannot come to work due to infectious diseases or natural disasters.

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Service robot introduction and maintenance outsourcing service

Service robot introduction and maintenance outsourcing service

Support for stable operation of robots on behalf of manufacturers and retailers: Multi-vendor support, 24/7 fault reception, nationwide on-site repair and inspection.

Amidst the growing demand for non-contact solutions, the expansion of robot needs for tasks such as serving, cleaning, and guidance in stores and offices is driven by the need to alleviate labor shortages and reduce the burden on workers. However, for end users to operate these robots stably, considerable effort and time are required for repeated proof of concept (PoC) trials and meticulous route planning to ensure safe operation. Additionally, to use the robots safely after implementation, ongoing support for usage, regular inspections, and maintenance are essential. As the service robot market becomes increasingly competitive, the quality of services before and after implementation will become a key differentiator from competitors. In response, JB Service will leverage the operational and maintenance know-how accumulated over many years in the IT field to provide various services related to the introduction of service robots, contributing to increased satisfaction for end users and reduced workload and expanded sales for manufacturers and distributors.

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